When we think about communications, we often focus on what’s being said. However, effective listening is a critical component of a leader's ability to build or rebuild trust. A good leader must also reflect back what they’ve heard, specifically noting how constituent priorities have influenced their thinking. This is the ‘secret in the sauce’ that elevates your listening from merely informative to truly strategic and trust-building.
In this course, we’ll address listening on two levels: personal leadership listening skills and organizational strategies to deepen trust in your organization and in your leadership. We’ll explore how bringing increased clarity and purpose to your listening activities not only refines your decisions but also boosts confidence in public agencies overall.
When we think about communications, we often focus on what’s being said. However, effective listening is a critical component of a leader's ability to build or rebuild trust. A good leader must also reflect back what they’ve heard, specifically noting how constituent priorities have influenced their thinking. This is the ‘secret in the sauce’ that elevates your listening from merely informative to truly strategic and trust-building.
In this course, we’ll address listening on two levels: personal leadership listening skills and organizational strategies to deepen trust in your organization and in your leadership. We’ll explore how bringing increased clarity and purpose to your listening activities not only refines your decisions but also boosts confidence in public agencies overall.
The topics we’ll cover include:
Elevating listening into a strategic leadership activity that builds trust.
Highly scalable models for organizational listening / community engagement.
Concrete examples, with supportive materials you can put to use right away.
